Delivery
All our orders are shipped with sendle, a 100% carbon-neutral shipping service. Once your shipment goes out , you will receive an email with your tracking information and ETA. With your seven-digit tracking number you can track your package anytime at try.sendle.com/tracking. If you have questions about your shipment , please contract Sendle by visiting support.sendle.com
After you place your order...
*Due to COVID-19 impacting the national logistic system in an unpredictable manner, please be prepared that your parcel may be delayed due to unexpected lockdown. We use your tracking number to get the latest delivery information. Currently, remote areas deliveries are temporarily suspended. Please refer to this link for the latest Sendle delivery update (or https://blog.sendle.com/coronavirus-update).
Important Delivery Info
We're unable to deliver to a PO Box, Locker or an AusPost Suite
We only deliver to customers in Australia
Free delivery has the following conditions:
- Free delivery does not apply to some remote postcodes. For exact delivery cost & times, refer to the delivery tab on each product page or in the checkout.
- This free delivery offer may be withdrawn or altered at any time.
- Offer excludes Gift Cards.
- This offer only applies to orders placed online for delivery
Changing delivery address after your order has been dispatched will incur a $25 charge from the courier.
We dispatch from our warehouses during business hours Monday - Friday (excluding public holidays).
Deliveries are made during business hours Monday to Friday (excluding public holidays).
Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery receipt before signing. If the package is damaged to an extent that the contents may be damaged, please refuse delivery and email us customerservice@shopfun.com.au.
Some remote postcodes can incur a small subsidised cost.
Due to safety concerns, courier drivers have the right to refuse delivery if the property has an aggressive dog or a "Beware of the dog" sign. In this instance, you'll be required to pickup your order from the nearest post office.